Unit 1 Assessment
You should utilize this file to total your Evaluation.
The first thing you must do is conserve a copy with this document, either onto your computer or a USB drive Then work through your Assessment, recalling to save your projects regularly When you've done, print out a duplicate to keep to get reference Then simply, go to www.vision2learn.com and give your completed Assessment on your tutor through your My Study location – make certain it is clearly marked with the name, the course subject and the Unit and Assessment number.
You should be aware that this Analysis document has 13 web pages and is composed of 5 Sections.
Name: Lenka Danihelova
Company: Which organisation(s) are you basing your answers to this analysis on? For anyone who is currently functioning, you may would like to base this on the enterprise which utilizes you. Starbucks
Could you provide a quick description of the organisation? (Please note you will not be marked within this; it is simply to provide your tutor with a brief outline. )
Sequence coffee shop with selection of pastry, cakes and sandwiches
Section 1 – Be familiar with factors that affect a great organisation and the customer service role
1 ) Complete the table below with a explanation of the product or service for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a information for each enterprise, rather than a list.
Identity of company
Description of products and services
focusing on offer of fashion, including clothing, footwear and add-ons. It concentrates on friendly customer satisfaction and an excellent price. Commercial
centering on sell hot and cool drinks, specifically coffee and extra products including pastries, cookies, cakes and sandwiches. They can be focused in providing superior quality product and friendly customer services. Public
Notting Slope Housing Associations
Metropolitan Police Support
one of the most significant in London. They provide a residence to people in need, to aid residents turn into to be home owners and invest money, they build new properties.
is the greatest police force in the UK, based in Greater london. Police is falls 1st for responsibility for retaining public buy, the elimination and detection criminal activities in the country and especially in London. It also protects the life span, liberty and property of men and women. They have responsibility for police, keeping the public and the Greater london streets protected from crime. They likewise have the countrywide liability just like coordination and guidance to the fight against terrorism and the protection of British hoheitsvoll family.
Third sector organisation
cultivating and usage agency- charity
. -provide an extensive range of fostering and adoption services, which includes placements for the children with extra needs -- supporting small carers
-- protect kids from lovemaking exploitation, poverty and domestic violence - helping children seeking asylum
Third sector company
Charity -- Inspiring small lives
Using supporters donating money to help keep the organization jogging, Prince ‘s trust support young people enter into a job, education or schooling Main activity
- Fundraising, Co-ordinating offer
. help young people start up in corporate.
. offering job history, qualifications, functional skills, community projects
2 . Complete the table beneath by conveying the differences in customer service among commercial, community and third sector organisations. You should describe customer service jobs in each organisation and highlight right after in how customer service can be carried out throughout these organisations.
Description of customer support and
the differences between organisations